Support for any of the GMaps extension is NOT free.  You must obtain a subscription in order for a developer to respond to your forum posting or emails.  The more feature-rich extensions (ie. GMapsPRO, CB/GMaps, GMaps plugin) can only be obtained via a subscription which guarantees you will be provided the support necessary to ensure you get the extensions operating correctly within your website.  The following are the steps you can take to obtain your subscription:

1.  Register on this site via the normal Joomla registration process

2.  Click here to select from the available subscriptions

 NOTE: 

• Price and terms are subject to change without notice.  
  
• Once purchased, the price and length of the subscription will not change.
• There are no guarantees of updates/upgrades during the duration of one's subscription.  Renewing the subscription may be required to obtain an upgrade
• Discounts are provided for subscription renewals

If you have any other questions, feel free to email the developer at chris(at)firestorm-technologies.com.