Support Policy

1. There is no guarantee, or promise, of support for the extensions we write and release under the GNU Public License
2. Users should post their questions to the community forums and hope someone has encountered a similar problem and resolved it themselves.
3. Do not email us directly as it will likely go unanswered (unless we request you too).
4. At times, we MAY check the community forums as time permits and respond accordingly (no guarantees)
5. We will not answer questions that are unrelated to one of our extensions or efforts we've been involved in.  We can however assist you with the issue at our normal billable rate.
   
6. If support is required, we do offer subscription based support for a small fee (see below)

As much as we would love to continue the level of support we've provided in the past to support GMaps (or other extensions), it has become too costly to continue. 

Subscription Based Support

We now offer support for GMaps (and other extensions) via subscriptions (hopefully I have everything configured properly).   The subcription will give you access to a different forum that we will monitor and respond as quickly as possible.   We do have day jobs so please be patient.  We will also periodically publish other extensions that will only be available to subscribers.   A subscription will also provide you access to other extensions, documentation and our knowledgebase.  

We will do our best to check the forums at least once a day but please keep in mind that this is not our full time job (and we have day jobs) and other personal priorities.

What a subscription is NOT?

A subscription is not low-cost access to a programmer to provide programming services to advise, provide code, that enables you to "hack" the code.  Although you are free to do with the code as you see fit, we will not provide code that enables you to hack the code base.   General questions may be asked and will probably be responded to.  However, if there is a bug with the code and it is necessary to provide a code fix .. that won't be a problem.  Too many people have been asking for code on how to hack the code base to meet their specific need.  That type of information will no longer be provided.  It will only be provided as a custom programming effort and billable at our standard programming rates.